Frequently Asked Questions
For bespoke orders, the minimum order amount is 100 cards.
For orders from an existing design on our online shop, the minimum order is 10 cards.
In regards to maximum orders, we are able to fulfil larger orders (10,000+). If you have a large order please contact us in advance so we can set your expectations on the timeframe.
For online shop orders:
The process will take 5 – 7 working days from proof approval to delivery, depending on your time for approval.
For bespoke orders:
Once the deposit has been made, it will take 2 – 4 days for the initial sketched ideas, however, in total, we estimate approximately 2 – 3 weeks, from concept to delivery depending on the complexities, amendments and how many designs or prints. We will keep you informed along the process and if you have a specific timescale you are working to, please let us know in advance.
For repeat orders, the process will take 5 – 7 days from proof approval to delivery.
For direct delivery:
Your recipient’s expected delivery date will be based on when we receive a copy of the delivery data. Cards are dispatched with standard Royal Mail 3 working days prior to the expected delivery date or the respective working day.
For expected direct delivery on 1st of the month, we must receive delivery data by 15th of the previous month at 12pm.
For expected direct delivery on 15th of the month, we must receive delivery data by 1st of the month at 12pm.
We use luxury textured, heavyweight paper. FSC® – Forest Stewardship Council.
With the option of four sizes (size may alter price):
– Small, (A6)
– Medium, Square (14 x 14cm)
– Standard, (5 x 7 inch) – our standard size
– Large, (A5)
1. BULK DELIVERY
Delivered to your office leaving space for your own writing.
We deliver the bulk of cards to your specified office(s), where you will be in control of handing/delivering the cards. This gives room for you or your staff to write out an appropriate message personalised to the individual customer. We can also include a generic prewritten message, if preferred.
2. DIRECT DELIVERY
Individually personalised and delivered directly to the recipient.
This puts the logistics into our hands. All company greeting cards will be personalised with names and addresses in a handwritten font and delivered directly to individual addresses. This is ideal for companies who plan to send batch cards on a regular basis or those who do not see their customers face-to-face. Our processes adhere to latest GDPR regulations, no data is stored, it is deleted immediately after the job unless otherwise requested, data is used for the print job only.
DIRECT DELIVERY DATES
Once you approve the card design(s), you have the option of two delivery dates, either 1st and/or 15th of each month. Your expected delivery date will be based on when we receive the data and upon approval of proofs. We will set up a secure Dropbox unique for you to send data across. Data should be provided to us as one .csv file (excel).
Cards are dispatched with standard Royal Mail 3 working days prior to the expected delivery date or the respective working day.
For expected delivery on 1st of the month, we must receive delivery data by 15th of the previous month at 12pm.
For expected delivery on 15th of the month, we must receive delivery data by 1st of the month at 12pm.
Data should be provided to us as one .csv file (excel). We will set up a secure Dropbox unique for you to send files across. All data provided will only be used for print; once the job is completed all data will be deleted immediately with no further use. Data will be only accessed by our printing supplier, the printing process is certified by the ISM (Information Security Management) no.ISO27001 and the ICO (Information Commissioner Office), no.ZA306353. All of the data provided will be deleted immediately after print and all our processes adhere to GDPR regulations.
You have two options for payments, either as a recurring direct debit payment or as a one-off payment.
One-off payments Bulk Orders:
If you purchase online, we will take the full payment at purchase.
If you have ordered bespoke, we ask for an initial 50% deposit, once the work has been finalised we will ask for the final 50% payment once the artwork has been approved, prior to print.
Recurring payments Direct Delivery:
Initial payment of artwork cost will be charged upfront, thereafter, payments will be debited/due to be paid on the 1st of the following month. T&Cs apply
For our full refund policy please read our Terms & Conditions
We have a catalogue of existing designs. There is an option to select from this and have it personalised to your company, rather than a full bespoke illustration. This is available on our online shop: www.shop.curiouspencil.co.uk
With each design, the copyright remains with Curious Pencil Ltd. However, if you require the use of any of our designs for other purposes, please contact us and we will assess this on a case by case basis. (This may incur an additional cost.)
Yes, we are committed to conducting our operations in the best environmental practice. Every single sheet of paper we use is FSC approved.